Shared inbox
Keep customer text conversations visible to the people serving them.
A business inbox with memory
Keep the conversation
close to the customer.
Answer questions, follow up after visits, and keep replies connected to the customer record instead of scattered across personal phones.
YOU ASK
“Reply to tomorrow’s customers who asked about parking.”
SMILEY ACTSConversation context and approved reply gatheredCustomers get an answer without the team repeating itself
Every reply is better when the history is already there.
The work, connected.
Each capability shares the same customer context. Use the tools directly, ask Sam to take action, or get help from our team.
See the whole platform Messaging inbox
Quick replies
Save the answers your team uses often without making them feel robotic.
Customer context
See the person, visit history, and notes alongside the conversation.
Personal follow-up
Move from a service question to a booking or individual offer in the same relationship.
You can use the software.
Or just ask Sam.
Tell Sam the business outcome in plain language. Smiley can use the connected tools and customer context to prepare the work.
OWNER
“Tell tomorrow’s first appointments that street parking is closed.”
SAM
I’ll prepare the affected list and a clear update for you to approve.
Bring us one workflow.
We’ll show you how Smiley can handle it with software, Sam, and people available when you need them.