Automatic invitations
Ask for feedback after the customer experience while the visit is still fresh.
Hear the concern before the internet does
Ask every customer.
Learn what to do next.
Send feedback invitations after a visit, route responses into the customer record, and make public review steps easy for customers who want to share.
YOU ASK
“Check last week’s feedback and show me anything that needs a reply.”
SMILEY ACTSResponses grouped and follow-ups identifiedService recovery and appreciation start sooner
Feedback is useful when it reaches the people who can act on it.
The work, connected.
Each capability shares the same customer context. Use the tools directly, ask Sam to take action, or get help from our team.
See the whole platform Post-visit follow-up
Private listening
Give customers a direct way to share concerns with the business.
Review guidance
Make it easy for satisfied customers to reach supported public review channels.
Website proof
Share selected customer feedback on your own site when it fits your marketing.
You can use the software.
Or just ask Sam.
Tell Sam the business outcome in plain language. Smiley can use the connected tools and customer context to prepare the work.
OWNER
“Draft a personal reply to the customer who mentioned a long wait.”
SAM
I’ll use the visit context and prepare a direct, respectful response.
Bring us one workflow.
We’ll show you how Smiley can handle it with software, Sam, and people available when you need them.